IXL Insights – Need Technical Support?

December 6, 2012


IXL Insights

Forgot your password?  Need help logging in to your account?  We’re here for you!

Our technical support team is available Monday through Friday, via phone and e-mail, to provide complimentary assistance on any and all of your technical questions.   They’re dedicated to providing you with high quality support so you can continue to make the most of IXL, whether in your classroom or at home.  You can even hear their smiles over the phone!

If you’re just browsing for some answers, take advantage of our user guides, FAQs, and technical requirements information on our technical support page.  If you would like to speak with one of our team members, simply fill out a help request or e-mail us at help@ixl.com.  We’ll get back to you within one business day!

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All Comments (11)

Matthew Sullivan December 6, 2012 at 4:45 pm

The technical support staff is ALWAYS AMAZIN. THANK YOU so much IXL.


The IXL Blog December 6, 2012 at 4:49 pm

Thanks, Matthew–We’re more than happy to help!


Aaron Mink December 9, 2012 at 9:59 am

IXL has improved my math grades a lot!


Kane Farrell December 11, 2012 at 7:09 pm

Are there login problems today?


The IXL Blog December 12, 2012 at 10:56 am

Hi, Kane. If you’re having problems logging in, please contact our fantastic technical support team at help@ixl.com.


Aidan Long July 3, 2013 at 1:12 pm

I’m having a problem on my mac for ixl. im a student and i cant get in without admin password for my user because it has been blocked by my dad. Help, please!!!


The IXL Blog July 5, 2013 at 10:03 am

Hi, Aidan. We’re sorry you’re having an issue with IXL. If you could contact help@ixl.com, our technical support team would be glad to look into this for you.


Ansar April 7, 2015 at 12:06 pm

Hi, I have installed the app on iPad but unable to open the app. When I click on it ixl window open and closes in 2 seconds.


The IXL Team April 7, 2015 at 12:54 pm

Hi Ansar, we’re sorry you’ve been unable to open the app! Please give our tech support team a call at (877) 282-4400 ext. 1 and we’d be happy to help figure out what’s going on!


maggie March 27, 2017 at 4:37 pm

Are there problems with the site? i can’t seem to boot it up.


The IXL Team March 28, 2017 at 10:26 am

Hi Maggie–We’re not aware of any problems but would be happy to help resolve any issues you have accessing IXL. Feel free to contact us at help@ixl.com.


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