IXL Insights – Tell Us What You Think

January 10, 2013

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For Admins, IXL Insights

Do you have a favorite IXL feature?  Or maybe an idea for a brand new one?  Take a moment to share your thoughts with us!  Just click the “Tell us what you think” link on the bottom of our homepage.

Whether you’re writing to tell us how IXL has affected your students’ or children’s performance in math or offering a suggestion for improvement, we value your feedback.  In fact, many of IXL’s features are based directly on comments we receive from you.  For example, take our two newest features just released this month!  Teachers can now organize their student rosters into classes, and students can type their answers from right to left for all vertical addition and subtraction problems.  You asked, we answered!

When it comes to providing a comprehensive, high-quality math product that kids actually enjoy using, your voice is invaluable.  So please speak up; we’re listening!

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All Comments (139)

Denice Thibaut January 10, 2013 at 7:05 pm

We have been using your software for several years. In fact I recommended it to my daughter’s grade school which then passed it onto the parents and got it for the school. So great job! Here is my question when will the language arts software be ready for use?

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The IXL Blog January 11, 2013 at 11:11 am

Thank you, Denice–we really appreciate your support! As for language arts, we plan to release it next school year.

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brianna January 13, 2013 at 10:52 am

i love it it is awseme

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shouka January 13, 2013 at 2:34 pm

IXL is really fun but i sometimes get board of it. IXL should have games so it won’t be so boring.

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The IXL Blog January 14, 2013 at 12:01 pm

Hi, Shouka. Thanks for your feedback! Feel free to submit your ideas here: http://www.ixl.com/feedback.

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Hi July 9, 2016 at 10:50 am

IXL is soooooooooooooooo boring it said practice feel like play but you only get stickers it should have fun programs

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The IXL Team July 11, 2016 at 10:34 am

Hi there, thanks for your feedback! While we hear from many students who enjoy earning prizes on IXL, we realize not everyone likes the same things. We’ll pass along your suggestion about adding games to our development team.

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tanya August 8, 2016 at 6:30 pm

Ixl helps me learn but the point system is not motivating at all.
It makes me feel like i can’t do it. I was at 99 and got it wrong and went back to 78. Add a lot more games

Theresa January 13, 2013 at 2:50 pm

Is there going to be and ixl app?

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The IXL Blog January 14, 2013 at 12:01 pm

Hi, Theresa. Yes, there is! Our developers are working on an IXL app right now.

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nick March 28, 2013 at 10:42 am

When is is coming out? If you want, i canbeta test if for you, i am a proggrammer, and i test many programs for free.

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The IXL Blog April 8, 2013 at 10:35 am

Hi, Nick. We appreciate your interest in testing our IXL app, but we do all of our developing and testing in house. We plan to release it later this year.

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Theresa January 13, 2013 at 6:56 pm

Is language arts out yet?

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The IXL Blog January 14, 2013 at 12:03 pm

We plan to release language arts next school year. If you’d like to be notified as soon as it’s ready, you can sign up here: http://www.ixl.com/math/comingsoon.

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Karolina January 20, 2013 at 8:20 am

Ixl rules. Thanks for making this website!

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Makhiahocker January 22, 2013 at 3:48 pm

This is a good prowgram for me and mysister

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Gabe January 23, 2013 at 5:34 pm

Thank you for making ixl math i am really glad i can work bymyself it helps me to consertate and foucus more thank you for the maths.

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teddy mendler January 29, 2013 at 6:03 pm

I love singing but i love this website!

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sarah February 5, 2013 at 10:50 am

Please make an APP we are an ipad school who loves your program but believe an app would greatly benefit your site.

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The IXL Blog February 5, 2013 at 12:42 pm

Sarah, thanks for your feedback. 95% of our content does work on an iPad browser. However, our development team is currently working on an IXL app, which we plan to release next school year!

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Anneleissa May 14, 2013 at 4:22 pm

My school uses IXL for their IPads and it is very helpful. (Pope John XxIII) Unfortunantly, our IPads do not have Flash, so we have to do our IXL on the netbooks. Will the IXL app include Flash?

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The IXL Blog May 15, 2013 at 10:36 am

Hi, Anneleissa. Yes, the IXL iPad app will allow you to access everything, including content that normally requires Flash. We plan to release it next school year. In the meantime, 95% of our content does work on an iPad browser.

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Nancy June 26, 2013 at 6:57 am

I too am interested in an IXL app. Do you have a more specific release date for it?
Thanks

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The IXL Blog July 2, 2013 at 11:38 am

Hi, Nancy. I’m afraid we don’t have an exact date yet, but we’re happy to provide more information as it becomes available.

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Amrah July 13, 2013 at 12:43 pm

Are you going to make science be on your website, IXL?

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The IXL Blog July 15, 2013 at 5:35 pm

Hi, Amrah! We’re currently focusing on language arts and more advanced math topics, but eventually we hope to expand to other subjects as well.

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Pam August 14, 2013 at 7:51 am

Like others…we are waiting for the iPad app for our school. How will we be notified when it becomes available?

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The IXL Blog August 20, 2013 at 9:33 am

Hi, Pam. We appreciate your enthusiasm about the IXL iPad app! We’ll make an announcement on our Facebook page when it becomes available, so be sure to keep an eye out! You can find our page at https://www.facebook.com/IXL.

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Daniel October 14, 2013 at 8:45 pm

I am using your server over iPAD but it does not have sound to read the questions. Am I doing something wrong or this feature only exits on the website?

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The IXL Blog October 15, 2013 at 6:25 pm

Hi, Daniel. Both the iPad app and the IXL website offers an audio component for Pre-K through first grade, so it should work. Let us know if you continue to have issues.

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nuha February 13, 2014 at 6:57 pm

No offense, But IXL is kinda boring. Make it more stimulating and maybe make tutorials for helping confused users, so they can learn to do the skill. Don’t just shove the problem out to the user. Maybe use a game!

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The IXL Blog February 15, 2014 at 2:55 pm

Hi, Nuha. We will certainly pass your idea about including tutorials along to our development team. Thanks for taking the time to let us know your thoughts!

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arjun March 10, 2014 at 4:31 pm

ixl kind of confusing why you didnt answer my question

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The IXL Blog March 10, 2014 at 5:42 pm

Hi, Arjun. Are you referring to an IXL help request you submitted? We try to respond to all questions as quickly as possible, but we do ask that you allow us one business day to get back to you about any technical support issue.

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person August 13, 2014 at 3:05 am

ixl is really good, i like the avatar thing and i like how it explains questions if you get them wrong, but it should be more like mathletics and have a human avatar that you can custumize and buy stuff for with your virtual credits, it should have something like live mathletics where you verse other people, and it needs some fun maths games. also, you have to answer a bit too many questions and it gets boring, and its frustating when you have to start your smartscore all over again when you get the question wrong, especially if you made a small mistake like a typing error. i think if you crossed mathletics with ixl ( and maybe even studyladder, because i like the rewards room, cubby, zoo and city and i also like the pet alien and pet dog.) then you would have an AWESOME maths site. oh, and one more thing, the great thing about ixl is that there is no “full access member” thing, where the maths thing is really bad and boring and you have to pay reall money for a member ship that only lasts a few months to make it better. thank you for not having one where you have to pay for the full thing, and please don’t consider making a paying one because if a site makes you pay for the full version, i really lose interest and it becomes boring.
thank you!

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The IXL Blog August 14, 2014 at 11:59 am

Hi, there. Thanks for these suggestion and the positive feedback! We will be passing along your comments to the development team.

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Person January 26, 2015 at 4:31 pm

The smart score should increase more and when you are in 90 you get one wrong you need to go do ten more problems to get back to 90. That’s just sooooooo bad.

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The IXL Team January 27, 2015 at 9:15 am

Hi there, once you get past a score of 90, things get more challenging (which is why we call it the Challenge Zone!). Between 90 and 100, we are testing whether students have truly mastered the skills, so the score drops with incorrect answers to allow more time to practice so you can get to 100!

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Zane W. Scott February 10, 2015 at 9:33 am

I think that IXL needs fun animations for the lessons, like for example Dreambox. It makes the practice really feel like play.

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The IXL Team February 11, 2015 at 10:29 am

Hi Zane, thank you for your feedback!

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Jacob Cheng March 7, 2015 at 12:27 pm

IXL is very a program to learn because it has things I don’t know. For the younger grades that play games (video games) like Gr.5 and lower, you should make a game like prodigy math game with grades you know. It is very educational for kids who really want to go to the Gifted program. Great job and keep up the great work! :)

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The IXL Team March 9, 2015 at 9:44 am

Thanks Jacob, we’re glad you like learning with us! We’ll also be sure to pass your suggestion to add games along to our development team.

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Jacob Rosinplotz March 28, 2015 at 7:17 am

This is a great way to teach kids, but it gets boring and frustrating.

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Jacob Rosinplotz March 28, 2015 at 7:17 am

This is a great way to teach kids, but it gets boring and frustrating.

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The IXL Team March 30, 2015 at 11:20 am

Hi Jacob, we’re sorry you feel that way! We’d love to hear more about your thoughts and how we could improve, and encourage you to share your feedback so that we can pass it along to our development team: http://www.ixl.com/feedback

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Reshma Mammachan June 4, 2015 at 1:43 pm

I personally think IXL is a great way to practise school maths topics but at times it can get really boring and frustrating. They shouldn’t do some topics too easy and some too hard. It should be more fun, not boring and frustrating. But otherwise, you’re doing a good job at it!

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The IXL Team June 4, 2015 at 2:12 pm

Hi Reshma, thank you for sharing your feedback with us – we will pass it along to the development team! If you’d like to share more details on the topics you’re referring to, we encourage you to do so at https://www.ixl.com/feedback.

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Zara M. October 29, 2015 at 6:40 pm

IXL is really useful {;D But sometimes it gets really boring. I think you should include some games and “jeopardy” games. Ty (Thanks) };DDD

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The IXL Team October 30, 2015 at 10:05 am

Hi Zara, thanks for your feedback! We’ll let our development team know you’d like to see more games.

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Aki January 1, 2016 at 11:45 am

YEAH PLEASE

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FATIMA razi December 28, 2015 at 8:49 am

can you plz give math worksheets for all grades from:k-12

thanks sincercly fatima

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The IXL Team December 28, 2015 at 9:54 am

Hi Fatima, IXL is online practice, so you don’t need to print out worksheets! Just visit http://www.ixl.com, click on a grade level, and start practicing. You can practice 20 problems a day for free, or you can become a member – more info here: https://www.ixl.com/membership/

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Sue Cieslak January 7, 2016 at 5:10 am

We just installed the IXL app on a few or our iPads for our resource room. We are finding the students can not work math problems from right to left. Are we doing something wrong?
Example:
77,119
81
_______

When the student enters the numbers as they are working on the problem, the numbers enter from left to right.

77,119
81
______
09, etc.

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The IXL Team January 7, 2016 at 10:01 am

Hi Sue, please get in touch with our tech support team at help@ixl.com or call (877) 282-4400 ext. 1, so we can look into this for you!

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Omar Lepe March 4, 2016 at 11:54 am

This is really frustrating. This makes kids very frustrated. I missed 1 question and I was at 99 and it dropped me to 80. Very stupid. I Dont recommend it.

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The IXL Team March 4, 2016 at 2:21 pm

Hi Omar, we’re sorry to hear you’re feeling frustrated. Unlike other types of point systems, IXL’s SmartScore makes it possible for everyone to reach 100! In order to do so, you have to consistently answer a certain number of questions correctly, including some of the most difficult in the skill. We know this can be a challenge, which is why the SmartScore drops back down to give you more time to practice and truly master the material.

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Jacob March 13, 2016 at 7:27 pm

This comment is completely negative so if you don’t want to hear it, stop reading. First off some of IXL’s lessons are completely biased. The first grade and younger grade classes have some of the most biased questions. As for me I’m in 8th Grade and work on your Algebra section. I have to do IXL each week for a homework grade and it is like pulling teeth. The lesson I am on now is completely and utterly stupid. I got one question wrong because I put my 2 answers in the wrong order on a question that order shouldn’t matter. I also got questions wrong because I didn’t put a 0 in front of my 0.24. Seriously? Is your website really that pathetic that it can’t realize that .24 and 0.24 are the same thing? Obviously the makers of the website have at least an ounce of brainpower otherwise there would be no website at all, but are they really that lazy that they can’t fix a big problem like that? Obviously, I think that your website is junk and I could make a website better than this one. Come on IXL. Fix the problems with getting answers incorrect due to dumb things like rounding “errors” and order “errors.” How do you even get people to pay for this terrible program? All it does is make students mad and get even more frustrated with the material rather than reinforcing the curriculum like it’s supposed to do. Shame on you IXL, it shouldn’t be that hard to fix your program.

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The IXL Team March 14, 2016 at 11:48 am

Hi Jacob, we’re sorry you’re feeling frustrated. While we do account for some typos in our program, it’s always important to check your work before you submit an answer. We also give very specific instructions about the format you should enter your answers in, so make sure you’re reading all of the directions and following them closely.

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Aaron Madrigal March 23, 2016 at 11:51 am

It is very frustrating. I was on Language Arts 6th grade E.1 Correct capitalization errors and I was on 95 and then I missed a question and it took me down to 80!!!!!!!!!! You better fix that!

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The IXL Team March 24, 2016 at 9:33 am

Hi Aaron, congratulations for reaching the Challenge Zone! In order to master a skill and get a SmartScore of 100, you have to consistently answer a certain number of questions correctly. We know this can be a challenge, hence the name. When you answer a question wrong, the SmartScore drops to give you more time to practice, so that with hard work, you’ll be able to earn a 100.

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Alex April 4, 2016 at 7:27 am

I honestly think that the games last too long. It usually takes me 1/2 an hour to finish one. I think it’s kinda dumb how 1 correct question will bring you up by 2 and incorrect brings you down by 15. It is supposed to be challenging, not insane.

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The IXL Team April 4, 2016 at 11:01 am

Hi Alex, thanks for your feedback! Different students work at different paces, so the length of time it takes to complete a skill can vary widely. The SmartScore increases rapidly in the beginning and does not decrease much as you become familiar with the material. Once you’ve proved that you can handle the problem type, the questions get progressively harder. In order to pass the final stage, you must consistently answer a certain number of questions correctly. The SmartScore drops at this stage to give you more time to practice and truly master the material.

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swag April 8, 2016 at 9:47 am

You guys need to fix the 6th grade math!

ps. lol

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The IXL Team April 8, 2016 at 10:51 am

Hi there, are you looking for more skills to practice or more difficult skills? If so, we recommend trying some in 7th grade!

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Funbun April 19, 2016 at 6:29 pm

Hey! I’ve been working on Ixl for quiet a while and I always hate it when I get a question wrong. And It usually makes me Hate math more You know? So maybe if you guys could make it more interesting or when I get a question wrong only take away like 1 point or something.

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The IXL Team April 20, 2016 at 10:20 am

Hi there, thanks for your feedback! While we know it can be frustrating to make a mistake, we hope students will take the opportunity to grow and develop their math skills when they get a question wrong.

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Aaron Madrigal April 20, 2016 at 11:23 am

Sessions are too long!!!!!!!!!!!!1 MAKE THEM SHORTER PLEASE!!!!!!!!!!
very frustrating. I had a 80 and I missed a question and I went down to a 60 very fustrating!!!

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The IXL Team April 20, 2016 at 3:00 pm

Hi Aaron, we’re sorry you’re feeling frustrated. Our sessions actually don’t have a set length. Because our skills are adaptive, the amount of questions you need to answer to master a skill depends on how many you answer correctly or incorrectly. Our skills also don’t have to be completed in one sitting, so you can take a break and come back later, and your progress will be saved.

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Andrewbae344 April 24, 2016 at 2:22 pm

I have to finish every fourth grade skill by June, so can you just keep scores the same, it might still give more time.

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The IXL Team April 25, 2016 at 10:56 am

Hi Andrew, we don’t adjust scores for skills you’re not currently practicing. For unmastered skills, the next time you practice you’ll pick up right where you left off. Mastered skills will remain at a 100 unless you decide to go and practice them again!

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Damien April 27, 2016 at 9:39 am

Ixl is a good source but when i comes to the problems its a bit to hard and could be more clear.Example if it said Mary lamb had a little and said to put it in order obviously we know how to put it in order but they might change it up a little.So im just saying IXL could use a little bit of more improvements.If it doesnt then who would want to use ixl.;)

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The IXL Team April 27, 2016 at 4:12 pm

Hi Damien, thanks for your feedback! For many of our skills, we do accept some answer variations. However, we always provide detailed directions on what format to submit an answer in, so we encourage you to read and follow the directions carefully.

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liliana henley April 28, 2016 at 7:58 am

i think ixl can be boring but its perfect for learning ! But i hate that it takes so long to get a prize on your game board . It could be way better

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The IXL Team April 28, 2016 at 9:54 am

Hi Liliana, thanks for your feedback! We’ll pass it along to our development team. (And stay tuned, because we’ll be adding language arts awards soon!)

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Andrewbae344 April 30, 2016 at 5:40 pm

Once I Accidentally submitted a incorrect answer when i was trying to correct one.My score went form 97 to 83. What if someone accidentally submits? That’s why I don’t feel it’s fair that you drop the score when we get the answer to a question wrong. IXL doesn’t feel like play to me.

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The IXL Team May 2, 2016 at 10:03 am

Hi Andrew, thanks for sharing your feedback! We encourage students to carefully review their answers before they submit. If you miss an answer you’ll be able to raise your score again when you answer the next questions correctly.

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Andrewbae344 May 16, 2016 at 5:19 pm

Why did my elapsed time suddenly stop?

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The IXL Team May 17, 2016 at 10:07 am

Hi Andrew, after 5 minutes of inactivity, the elapsed time will pause. It will resume as soon as you start working again.

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qwerty June 21, 2016 at 5:25 pm

its a pretty good site if you want to practice some skills. sometimes gets frustrating when it drops 10% of your smartscore when you get one wrong. its good that it makes you do more problems if you are showing some difficulties, but I think it should be a set number of problems and at the end of the session give a video on how to do the skill if the person got multiple problems wrong or something. once I spent 3 hours on the same skill I was literally crying

the little awards you get are really creative and a great idea~

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qwerty June 21, 2016 at 5:29 pm

Also, are the skills for each grade based on California common core standards?

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The IXL Team June 22, 2016 at 10:30 am

Hi there, thanks for your feedback on IXL! We’re glad to hear you enjoy the awards. We provide unlimited questions in our skills so that you never run out of problems to practice. We’ll let our development team know you’d be interested in video tutorials.

Our skills are aligned to all state and Common Core standards, including California’s. You can find out more about how we match California’s standards here: https://www.ixl.com/standards/california/math

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Keiki June 23, 2016 at 1:41 pm

I love IXL! It’s such a great way to learn and also teaches you to be careful before submitting answers. Some people think it’s frustrating but you just have to double check before clicking “submit.” I actually enjoy learning from IXL and I spend time practicing skills daily. Thank you so much and have a great summer!

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The IXL Team June 23, 2016 at 3:35 pm

Hi Keiki, thanks for sharing your thoughts on IXL! We’re glad you enjoy it and hope you have a great summer as well.

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Averie June 26, 2016 at 4:19 pm

Very organized website and I love how IXL explains the skill in detail if you answer the question incorrectly. Maybe IXL should have an option to be timed or not, because it does put a little pressure on students. It can get frustrating sometimes, but overall a great site! Thank you!

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Averie June 26, 2016 at 4:42 pm

As others have commented, I think IXL should have small, quick games after getting maybe 5 or so correct on a skill, like another program I used to use a long time ago, to practice ELA, and math I believe. It motivates students and they are just quick optional games that don’t waste too much time. Again, thank you!

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Averie June 26, 2016 at 4:53 pm

Oh, and one more thing, for harder skills or maybe all skills I think it would come in handy to have an option for a scratch pad so you can show your work. Have a great summer!

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The IXL Team June 27, 2016 at 11:55 am

Hi Averie, thank you for your feedback! IXL does have an option to hide the timer. Simply go to your “Profile & settings” from the drop-down menu in the upper right corner and check the “Hide timer” box. Scratchpads are available on our tablet apps so that students can do their work right on the screen. We’ll pass along your suggestion for games to the development team.

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Carrie June 28, 2016 at 5:13 pm

I don’t see the option to hide the timer… it just has an option to “receive news-flash emails”
Is the option to hide the timer just for the IXL app?

Bridget June 28, 2016 at 5:24 pm

I have tried to go on my profile and settings, but the “hide timer” isn’t available for me. Am I supposed to click the dropdown button that says “Welcome BG (the initials)?” Thank you, and have a great summer!

The IXL Team June 29, 2016 at 11:27 am

The “hide timer” option is available on the web. In order to see this option, you’ll have to be logged in through the parent account. If you’re still having trouble, please contact tech support at help@ixl.com or call (877) 282-4400 ext. 1, and they’ll be able to help you access this feature.

Kelli June 28, 2016 at 2:39 pm

MY DAD IS MAKING ME DO IXL EVERY DAY THIS SUMMER!!!!!!! I always complain because it takes me forever! I have to do a certain amount of skills every day and sometimes I spend like 5 hours on the computer ripping my hair out. I’m not the academic one like most of my friends it just doesnt come natural to me!! I actually really try hard at studying but i just have to face the fact that I AM SO DUMB. any way to make me smarter or make my foreverlong sessions of IXL seem better or quicker? don’t mind me about the negative thoughts please, I’m just SOOOO stupid

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The IXL Team June 29, 2016 at 11:25 am

Hi Kelli, everyone learns different things at different speeds, so don’t get discouraged that some topics don’t come easily to you. That’s part of why we designed IXL the way we did: no matter how many questions you answer incorrectly, you always have the ability to work up to a 100, because mistakes are part of the learning process. If you’re starting to get frustrated while working on a skill, we encourage you to take a break—your progress will always be saved so you can pick up later right where you left off. You can also talk to your dad about working toward a SmartScore goal of 80 or 90 (which are still very good scores!) or about practicing a skill for a set amount of time instead.

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Ariel June 29, 2016 at 1:33 pm

Hi, when I click on “analytics,” and select “today” for the time range, sometimes (when I practice on my mom’s laptop, instead of mine), it records that I have been practicing at school, however I have been practicing at home. This doesn’t really matter but it does slightly bug me. Is this because I am on my mom’s laptop which I don’t use that often? Thanks, overall great website.

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The IXL Team June 29, 2016 at 3:42 pm

Thanks for your feedback! We use time of day to determine whether practice takes place at home or school, so when school’s out for the summer, you might find that sometimes it says you practiced at school when you were actually at home.

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Ranny July 8, 2016 at 10:18 am

Hi IXL, my daughter is complaining that for 1 skill it is taking 1 1/2 hours of her day. She keeps saying that when she gets a question right it is bringing her back on her “SmartScore” I thing you should make an extra feature to ixl where you practice the skill but with no “SmartScore” Thank you.

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The IXL Team July 8, 2016 at 2:08 pm

Hi Ranny, thank you for your feedback. As students get questions right on IXL, their SmartScore increases. When they answer incorrectly, their score decreases. This is to give them more time to learn and practice easier material before moving on to more challenging questions. If your daughter is having trouble reaching a SmartScore of 100, you can set a goal of 80 or 90 instead, which still demonstrate a strong understanding of the skill. Or, some parents like to have their children practice on IXL for a certain amount of time, such as 30 minutes, instead of trying to reach a specific SmartScore.

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Ethan Chan July 18, 2016 at 8:00 pm

It’s boring. If you’re parents sign you up for an hour, you’re a dead man…is what I think about IXL. Multiple choice questions are fun for the first time, but it gets pretty old. Also, adding more lights and sounds doesn’t mean that it makes it more, “fun”.

I’m not saying it’s bad, just boring.
Like when you got a story, but the hook isn’t good enough to latch the reader into the story. But in this case, the story is bad anyway.

IXL is a great tool to help kids from all ages learn, but it’s boring. If you can make IXL more fun, do it please. Thanks.

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The IXL Team July 19, 2016 at 9:44 am

Hi Ethan, thanks for your feedback and sorry to hear you feel IXL is boring. While we do have some multiple choice questions, we also offer many other different interaction types: graphing, sorting into categories, mapping, etc., so you might try branching out to some skills you haven’t tried yet. We’ll pass along your feedback to our development team.

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Charlotte July 20, 2016 at 12:29 pm

Hi, I noticed some skills in my grade level aren’t concepts I have learned in school (I’ve finished the school year and just doing some extra practice). I was a little worried bc I want to be prepared for the next school year of 2016-2017 but I haven’t been taught certain concepts, so um basically what I’m saying is IXL based on all district standards??
*sorry if that was confusing^-^
Thank you

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The IXL Team July 20, 2016 at 5:17 pm

Hi Charlotte, our content is aligned to the Common Core and all state standards. However, it’s possible your district or teacher follows a slightly different curriculum. It’s great to hear you’ve been taking the initiative for your own learning and are doing extra practice this summer. Keep up the great work and best of luck in the upcoming school year!

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Marla August 24, 2016 at 6:18 pm

My six year old daughter is assigned IXL and Raz-Kids for homework every night. She begs me not to make her do IXL, and we’re only three weeks into school. She says it is boring. I am glad the school is being progressive in allowing kids to embrace technology, but I do worry that this will turn her off of math and reading if I force her. I think we’ll just spend extra time on Raz-Kids and give IXL an indefinite break for now until parent teacher conferences. My kid said she would rather do worksheets even. Worksheets. That’s how you know you have an I engaging product.

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The IXL Team August 25, 2016 at 10:14 am

Hi Marla, we’re sorry to hear your daughter doesn’t find IXL engaging, but we appreciate you sharing your feedback with us!

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Annabel Chung September 1, 2016 at 3:18 pm

I’m not sure yet if it is fixed, but I hate it when I press enter i accidentally press something else instead of enter and enter, then it gets me wrong. expecially typos. i mean, its not my fault my computer keyboard doesn’t press well. it gets boring too, i mean its just orgami and this stickr thing. make it more fun.

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The IXL Team September 2, 2016 at 9:08 am

Thank you for your feedback Annabel. You can always use your mouse to click the “Submit” button instead of using your keyboard if it’s giving you trouble!

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Gabbi October 4, 2016 at 6:08 pm

I hate it when IXL changes the problem and says “Sorry, inncorrect”

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The IXL Team October 5, 2016 at 1:28 pm

Hi there– If you think you’ve encountered an error with one of our questions, you can send a screenshot to help@ixl.com and we’d be happy to look into it for you!

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Chris September 7, 2016 at 11:18 pm

Hello, lately IXL has been torture for me. There is no reward or fun coming out of this and sometimes I felt as I would just stop and not even do it. Also what bothers me the most is when you get up to 90 points and lose one, you would lose 10 points. It makes people cry, throw stuff around, or just plain get angry. I really do not like IXL and I’m hoping that you will be able to improve it for the future.

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The IXL Team September 8, 2016 at 11:38 am

Hi Chris, we appreciate your feedback and we’re sorry you’ve been getting frustrated. The SmartScore works differently than percentage scoring, which is why you will often earn or lose more than one point at a time. By scoring this way, it is always possible to work up to 100 and master a skill. When you reach 90, you enter the Challenge Zone, which is indeed a challenge; you have to consistently answer a certain number of questions correctly, including the most difficult problem types, in order to complete it. The score drops to give you a chance to practice and cement your knowledge. Then, once you reach 100, you can be confident you’ve truly mastered the material.

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Emily September 29, 2016 at 6:00 pm

I love IXL and it helps me improve my skills!

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The IXL Team October 3, 2016 at 11:30 am

That’s great, Emily! Keep up the good work!

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anonymous October 6, 2016 at 6:18 pm

i was at 82 and had to get to 85 to complete my homework. i have spent 2 HOURS on that ONE lesson and one problem said to simplify an improper fraction. SO I DID. and it was WRONG! what is that?! what kinda program is that? ixl makes me so frustrated and stressful i hate it! so much. so dont tell me that you understand my problem and will get to it soon how about you get to it NOW and fix it. otherwise i want my money back.

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The IXL Team October 7, 2016 at 10:21 am

Hi there– If you think you’ve encountered an error with one of our questions, send a screenshot to help@ixl.com and we’ll look into it for you.

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Dylan October 8, 2016 at 8:40 pm

Not to mention the fact that many children have broken things due to this program, And, I constantly find errors in your questions. I’m not saying there’s errors because I’m getting the answer wrong, it’s because there are literally, errors, EVERYWHERE! I’ve almost smashed a glass Coca Cola bottle over my tablet because of the pure frustration of a lesson about the properties of addition and multiplication! if you look up “IXL is” the four recommended searches are “IXL is bad”, “IXL is not fun”, “IXL is torture”, and “IXL is so boring”. Please, stop deleting criticism that says you’re bad, and let the people see what you’re actually like.

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The IXL Team October 10, 2016 at 11:28 am

Hi there–We’re sorry you are feeling frustrated with IXL, and we appreciate you taking the time to share your feedback with us.

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T.L. October 9, 2016 at 11:52 am

Hello, I am a middle schooler and most of the time I get a headache from this program. It’s really boring and when I get to the 90′s and I miss one question, It brings me back to like an 80! There’s so many things wrong with this program but please add some more fun and exciting things to make it a little more interactive than just winning pins. and maybe you could add something to like every 10 questions you get to play little mini game. And maybe like Moby Max you get to do practice quizzes that give you game time and then on a search in area in the actual IXL you can do a mini game. I hope I don’t get this wrong and I press submit.

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The IXL Team October 10, 2016 at 11:27 am

Hi there– Thanks for your feedback! The SmartScore drops when you miss a question to give time to review key concepts before you take on harder questions again. We’ll let our development team know you’d like to see games and other types of prizes.

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chris October 12, 2016 at 8:15 am

IXL is making people rage quit and think it is a game but its not is it too hard for the company to use this limit to students?

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The IXL Team October 12, 2016 at 9:54 am

Hi Chris, thanks for sharing your thoughts with us – if you have other specific feedback, we’d love to hear it using our feedback form so that we can pass it along to our development team: https://www.ixl.com/feedback

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christian October 14, 2016 at 8:06 am

What if the prizes in ixl distract students from their work. How will you fix this?

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The IXL Team October 14, 2016 at 10:22 am

Hi Christian,
All prizes, awards, and certificates are earned by progressing through skills–so students must do the work and learn the concepts in order to gain prizes. Awards are meant to celebrate achievement and motivate students to continue to master skills. If you have other specific feedback, we’d love to hear it using our feedback form so that we can pass it along to our development team: https://www.ixl.com/feedback

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Triggered October 22, 2016 at 10:29 am

why do the points go up 1 and then down 7-10 points when in the 90′s

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The IXL Team October 24, 2016 at 3:10 pm

Hi there–Our SmartScore is designed to reflect a student’s current level of mastery. In the beginning of a session, when you’re still getting the hang of a skill, you’ll rapidly earn points and lose very few. Then, once you’ve demonstrated understanding of a concept, you’ll be given more challenging problems. When you finally reach the Challenge Zone, you must consistently answer a certain number of questions correctly in order to show that you’ve mastered a skill. If you answer questions incorrectly, the score will decrease and you’ll see easier problems to give you more time to practice and progress to mastery.

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chloe October 27, 2016 at 7:30 am

I HATE ixl its boring, and hard and I can’t get away from it because my school uses it 24/7.

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lense October 27, 2016 at 5:58 pm

ixl you take to many points out.

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John October 30, 2016 at 1:58 pm

This is so annoying and boring. i got sent back 12 points for getting one question wrong. then I got another question wrong and it sent me back another 7 points. so annoying!!!!

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The IXL Team November 2, 2016 at 1:09 pm

Hi John–We’re sorry you are feeling frustrated. The SmartScore is designed so that any student can reach 100 with enough practice. To complete the Challenge Zone, you need to consistently answer a certain number of questions correctly–points drop when you answer a question wrong so that you can go back to practice easier problems and then work your way back up to mastery. The Challenge Zone is a challenge, but when you reach 100, that means you have truly mastered the material!

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Sarah Brooke Smith (student) November 2, 2016 at 4:39 pm

OK, first off I want you to know that i love ixl, however it is so annoying when you get up to 90, in math, and you miss one or something like that and it drops you down to a 75. So here is my question: Would you please CONSIDER to make it to where it would drop from a 90 to a 80 or 85?
I would love y’all so so so so much more.

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The IXL Team November 3, 2016 at 11:09 am

Hi Sarah–We’re glad that you’re a fan of IXL. The SmartScore is designed to help students truly master math topics, which means you have to answer questions correctly and consistently, including even the toughest problems within that skill. The score drops down so you have more time to practice and truly master the material. It’s always possible to reach 100 but a score of 90 indicates excellence, so keep up the good work!

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Frustrated November 3, 2016 at 4:46 pm

Your website is extremely frustrating. When you miss a question it brings you down 10 points and when you get it right it is 1 point. It is so dumb. Fix it! Sometimes I want to throw my computer across the room.

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The IXL Team November 4, 2016 at 1:11 pm

Hi there–We’re sorry you’re feeling frustrated. IXL’s scoring is set up so that students must consistently answer a certain number of questions correctly, including the most difficult problem types, in order to reach a score of 100. The score drops when you miss a question to give time to review key concepts before you take on harder questions again. Then, when you reach 100, you’ll know you’ve truly gotten the hang of the material.

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Someone November 9, 2016 at 9:18 pm

This site makes me want to smash my computer. It shouldn’t take u back points. I get straight As and cant figure out how to do it i use 100s of questions each topic I’m sorry to complain but I am so frustrated and just done :(

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The IXL Team November 10, 2016 at 1:47 pm

Hey there–we’re sorry you’re feeling frustrated. IXL’s SmartScore is designed to reflect a student’s current understanding of each skill, so as you improve your score will go up and when you miss questions your score will drop to give you a chance to practice more and cement your knowledge. In order to master a skill, you have to consistently answer a certain number of questions correctly—this is the Challenge Zone, and it is indeed a challenge! With enough practice it is always possible to reach a score of 100, so we hope you’ll keep trying.

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nj November 18, 2016 at 5:52 am

i like it but i think you should get more points for every question correct. i don’t think it should bring you back points I get so mad i some times i am a straight A student but i cant get to 100 on simple math bc i accidentally get one wrong and it drops me 15 points but when i get one right i only get like 2 or 5

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The IXL Team November 18, 2016 at 9:59 am

Hi NJ–Our SmartScore is designed to reflect a student’s understanding. That’s why, in the beginning of a session, you’ll rapidly earn points and lose very few. Once you start to get the hang of a skill, you’ll be given more challenging problems and may earn or lose more than one point at a time. When you finally reach the Challenge Zone, you must consistently answer a certain number of questions correctly in order to show that you’ve mastered a skill. If you answer questions incorrectly, the score will decrease and you’ll see easier problems to give you more time to practice and progress to mastery. We know reaching 100 can be a challenge, but by scoring this way, it is always possible to get there. It’s also important to keep in mind that while 100 indicates mastery, a score of 80 or 90 shows a great understanding of a skill!

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someone December 1, 2016 at 12:12 pm

ixl sometimes mess up it change its answers when i was doing it was -5+5 and i put zero and it said it was incorrect and the answer was 1 a while later it showed the same question and i put 1 it said it was zero

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The IXL Team December 5, 2016 at 11:36 am

Hi there– If you think you’ve encountered an error with one of our questions, send a screenshot to help@ixl.com and we’d be happy to look into it for you!

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Ashton December 2, 2016 at 5:20 am

I believe that IXL is taking an unfair amount of points when a question is counted as wrong. Going from 79 to around 68 when a question is incorrect is a bit too much.

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The IXL Team December 5, 2016 at 11:37 am

Hi Ashton–Thanks for taking the time to share your feedback. With IXL’s scoring, students must consistently answer a certain number of questions correctly, including the most difficult problem types, to demonstrate mastery and reach a score of 100. The score drops when you miss a question so that you have extra time to review key concepts before you take on harder questions again. However, although a score of 100 indicates mastery, an 80 or 90 shows great understanding of a skill!

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The IXL Team August 9, 2016 at 10:00 am

Hi Tanya, we appreciate your feedback! The SmartScore is intended so that any student, with enough practice, can reach 100, unlike percentage-based scoring. To complete the Challenge Zone, you need to consistently answer a certain number of questions correctly—which is a challenge! Points drop when you answer a question wrong so that you can go back to practice easier problems and then work your way back up to mastery.

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